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For Raincoast and PGC | For BookExpress titles
RAINCOAST and PGC
Trade discounts
1. Assorted books, videos and audio tapes (one ship-to/one invoice):
Orders placed via EDI or on the Business Services Site:
Under $150.00 retail: 20%
Over $150.00 retail: 40%
Orders by other means (phone, fax, etc.):
Under $250.00 retail: 20%
Over $250.00 retail: 40%
BookExpress, Raincoast and Publishers Group Canada titles can be combined to meet minimum requirements.
2. Gift Products:
Orders placed via EDI or on the Business Services Site:
Under $150.00 retail: 20%
Over $150.00 retail: 50%
Orders by other means (phone, fax, etc.):
Under $250.00 retail: 20%
Over $250.00 retail: 50%
Note: This includes, but is not limited to, Magnetic Poetry, card decks, stationery, plush and all dated products. Book-based gift sets are still sold at regular terms (40% discount, returnable). Contact your sales representative or our customer service department for clarification on any items.
3. Raincoast Single Title Discount (one ship-to/one invoice)
2549: 42%
50249: 43%
250499: 44%
500999: 45%
1,000+: 46%
4. Public Libraries
Under $250.00: 20%
Over $250.00: 40%
5. Schools & Educational Sales
Under $250.00: 10%
Over $250.00: 30%
Contact the sales assistant for examination copies.
Freight
Booksellers and wholesalers whose shipments are valued at $400 net or more will receive free freight on ground shipments within Canada, as will those whose net purchases from Raincoast, Publishers Group Canada and BookExpress combined total at least $100,000 per year. Otherwise, all terms are FOB our warehouse. Customers may opt for a minimum value on backorder shipments to avoid high shipping costs for single items. Call customer service for more details on this and also on our expedited shipping options.
New Accounts
Please enclose a completed Raincoast credit application and a cheque for 50% of the net value of the attached order. All opening orders must be sent with a credit application. New accounts will be opened on approval of credit. If you have any questions, contact the credit department.
Credit Terms
Payment is due at the end of the month following date of invoice (e.g., all June invoices are due on July 31). Overdue accounts are subject to an interest charge of 1.5% per month, 18% per annum.
Co-op Advertising
Direct all co-op advertising enquiries to your sales representative. Raincoast will consider paying up to 50% of the cost of a promotion or advertisement on the following basis: Accounts may be eligible for a maximum yearly allowance of 2% of the previous years net billings with Raincoast, subject to availability of co-op funds for individual titles. Prior written approval must be obtained to ensure credit. Invoices must be submitted with tearsheet proof of promotion within 4 months of promotion.
Special Orders
Titles not regularly stocked may be special ordered under our usual terms. Please allow 68 weeks for delivery. The Canadian price is based on cost at time of delivery and cannot be guaranteed at time of order.
Returns Policy for Books
1. All books purchased from us may be returned to us for full credit, unless otherwise indicated, after 3 months (min.) from date of invoice. If a publisher should change distributors, notices will be placed in the appropriate trade journals regarding the shortened return period. Permission to return books is not required.
2. Returns will be credited in full only if accompanied by an accurate packing slip which shows the following: invoice numbers and dates, isbn and list price of title, discounts and quantities of each title returned. Returns must be marked on the outside of the box. Please number the boxes.
3. Books must be returned in re-saleable condition. We cannot accept books in unsaleable condition whether shop-worn, ink-priced, stickered or sticker-damaged. Out-dated annuals, titles for which we no longer have Canadian rights and books not purchased from us will not be accepted.
4. Travel guides and annuals: old editions are full-cover strippable for credit for 3 months after the publication date of a new edition (send full front and back covers). Current editions are not strippable and must be returned whole-copy.
5. Other revised editions: Whole copy returns will be accepted for up to 3 months after a new edition has been issued.
6. Books ineligible for credit will be returned at the customers expense. Unacceptable returns are shipped in the same manner as new books.
7. We cannot be responsible for goods either not received by us or damaged in transit.
8. BookExpress titles purchased from Raincoast are returnable up to six months from the invoice date and are subject to a 15% restocking fee. Invoice numbers must be quoted: a 5% penalty of the net total will be applied if invoice numbers are not provided. BookExpress Calendars are sold at a 40% discount and are non-returnable (see BookExpress catalogue for more details).
9. We do not accept returns sent freight collect.
Claims
Damaged books, short shipments or errors must be reported in writing to customer service within 20 days of receipt of shipment. Raincoast will not arrange to pick up damaged claims. Damaged books must be returned in full via a traceable method to ensure proof of delivery. Whole book returns only, no cover returns. Include a copy of the invoice with a description of the damage and a claim to credit the return shipping. For additional assistance please contact customer service at 1-800-663-5714.
Electronic and Online Ordering
If your store is using a system that can order electronically or if you would like to order online or check your orders online at our B2B website http://services.raincoast.com, or for information on electronic ordering, please call our customer service department.
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BOOKEXPRESS
Trade Discounts
Orders placed via EDI or on the Business Services Site:
Under $150.00 retail: 20%
Over $150.00 retail: 40%
Orders by other means (phone, fax, etc.):
Under $250.00 retail: 20%
Over $250.00 retail: 40%
Note: Each order must be over $250 retail to attain the full 40% discount. BookExpress titles can be combined with all Raincoast and Publishers Group Canada titles to reach a minimum order. BookExpress, Raincoast, and PGC titles will be on the same invoice.
Please refer to the current Raincoast and PGC catalogues for Raincoast and PGC Terms & Conditions.
Backorders
Forthcoming, not yet published and out of stock titles will be backordered and will be filled as soon as possible after stock arrives in our warehouse.
Free Freight
All shipments to booksellers and wholesalers with an invoiced value of $400 net or more are automatically shipped free freight FOB destination Canada.
- Free shipments are sent via ground.
- Free freight does not apply to orders shipped via air.
- Shipment value does not include ordered titles that are out of stock.
Returns Policy
All BookExpress titles purchased from us (unless otherwise indicated) may be returned to us up to six months from the date of the invoice.
- BookExpress returns are subject to a 15% restocking charge (you will be credited at a 55% discount).
- Please include invoice numbers. Returns not accompanied by an invoice number will be subject to a 5% penalty.
- All BookExpress calendars are non-returnable.
- Please return whole titles only, no stripped titles.
Mis-ships
- Damaged books, short shipments, or errors must be reported in writing to the credit department within 20 days of invoice date to obtain credit.
- Damaged books must be returned for credit. BookExpress will not arrange to pick up damaged claims. Include a copy of the invoice with a description of the damage and a claim to credit the return shipping.
- Please return whole titles only, no stripped titles.
- Returns address:
Raincoast Books
Attn: Returns Department
2440 Viking Way
Richmond, BC
V6V 1N2
Please refer to the current Raincoast and PGC catalogues for Raincoast and PGC return policies.
Ordering Info
- Phone: 1-800-663-5714 or 604-448-7106; Mon.- Fri. 7am-4:30pm PST
- Fax: 1-800-565-3770 or 604-270-7161
- Email: customerservice@raincoast.com
- Mail:
Raincoast BookExpress Attn: Order Desk
2440 Viking Way
Richmond, BC
V6V 1N2
Electronic Ordering and Internet Orders
Our system supports toll-free access for BookManager and WordStock Users.
- Telebook users may place orders at SAN# SII50871, envoy user name RAINCOAST. For more information regarding EDI orders, please contact Greg Ray at 604-448-7101.
- Our Business Services Website supports online ordering at http://services.raincoast.com.
Please call customer service for more information and to be setup.
Please note: Price, Availability, and Terms are subject to change without notice.
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