|
Raincoast Remainder List
The Raincoast Remainder list is now available online! Click on the Download Raincoast Order Forms link in the left hand column.
Alternate Local Fax Number
Local customers please update your records and use (604) 323-7108 when sending faxes to us.
Long distance customers, please continue to use 1-800-565-3770.
New Customer Service/Order Desk Hours
The Customer Service/Order Desk hours for Raincoast, Publishers Group Canada, and BookExpress are now 7:00AM to 4:30PM PST Monday to Friday.
Publisher Changes
Effective January 1, 2009, Raincoast will no longer distribute Oxmoor House and Sunset Books in Canada. More >>
Effective January 1, 2009, Raincoast takes on Canadian distribution for Oxmoor House.
Effective January 1, 2009, Raincoast takes on Canadian distribution for Owlkids Books.
Effective January 1, 2009, titles previously published by Harcourt Books, now part of Houghton Mifflin Harcourt, are available from Thomas Allen & Sons.
Effective January 1, 2009, Trailblazer Publications titles are available from Ulysses Travel Publications.
Effective March 1, Granta Books UK and Portobello Books will be available from House of Anansi Press via HarperCollins Canada.
For further details, please read the Publisher & Rights Changes.
Mississauga Warehouse Closed
The Raincoast Mississuauga warehouse is closed and all returns are now to be sent to our Vancouver warehouse. Please update your records to the following returns address:
Raincoast Books
Attn: Returns Department
9050 Shaughnessy St.
Vancouver, BC
V6P 6E5
Out of Print and Title Status Changes Now Available Online!
You can now check Out of Print and Title Status Changes online and find out what titles are no longer available. Click here or in the lefthand column.
You Can Now See Backorders Ready to Ship!
See Backorders that are ready to ship as well as their dollar value by going to Open Orders and filling in the "Show ready-to-ship items only" box and clicking "Go".
You can also see this information in My Order.
How do I look at my orders?
Once logged in, go to "My Account" to view:
Recent Orders: all orders placed within the last 6 months
Open Orders: all unshipped orders
Latest Shipments: all shipments within the last 50 invoices
Returns: details on returned stock.
How do I search for a title?
Search our entire catalogue using Quick Search in the top right corner or Advanced
Search in the menu.
|
