Leading with Cultural Intelligence
The New Secret to Success
AMACOM
Available: 10/11/09
6.13 x 9.25 · 240 pages
Ages 18 years
9780814414873
CDN $33.50
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Why are some leaders able to create trust and negotiate contracts with Chinese, Latin Americans, and Germans all in the same day, while others are barely able to manage the diversity in their own offices? The answer lies in their cultural intelligence, or CQ. Packed with practical tools, research, and case studies, Leading with Cultural Intelligence breaks new ground, offering today's global workforce a specific, four-step model to becoming more adept at managing across cultures:
Drive-show the interest and confidence to adapt cross-culturally
Knowledge-understand how differences such as religion, family, education, legal, and economic influences affect the way people think and behave
Strategy-monitor, analyze, and adjust plans in unfamiliar cultural setting
Action-choose the right verbal and nonverbal behaviors, depending on context
Practical and insightful, this indispensable guide shows leaders how to connect across any cultural divide, including national, ethnic, and organizational cultures.
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DAVID LIVERMORE, PH.D. (Grand Rapids, MI) is the Executive Director of the Global Learning Center in Grand Rapids, Michigan. In addition, Dave is Senior Consultant and Research Fellow with the Cultural Intelligence Center in East Lansing, Michigan and a visiting research fellow at Nanyang Technological University in Singapore. Dave has done training and consulting with leaders in 75 countries across the Americas, Africa, Asia, Australia, and Europe.
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